In the event of a complaint you should contact us in person, by telephone or letter.
98 Commercial Street, Tredegar,
Telephone: 01495 722333
We will deal promptly and fairly with any complaints and will resolve them as quickly as possible.
We always deal with your concerns ourselves. However, if you are not satisfied with our final
response or if eight weeks have passed since you first let us know about your concerns, you
can then ask the Financial Ombudsman Service to review your complaint free of charge.
For more details regarding the Financial Ombudsman Service please see below
The Financial Ombudsman Service, Exchange Tower, London, E149SR
08000234567 (calls should cost no more than 5p per minute for BT customers- other networks may vary)
03001239123 (calls to this number will be cheaper if using a mobile phone)
+442079640500 (if caller is ringing from outside the UK)
Authorised and regulated by the Financial Conduct Authority FRN 706238