Customer Support

We appreciate that life changes can impact our customers circumstances in various ways. Our relationship with our customers helps us to identify and understand the pressures and issues some customers may face.

If you have any particular needs which you want to make us aware of, please let us know.

If your circumstances have changed and you are worried that you won’t be able to keep up with your loan payments now or in the future please contact your collector or the Valleys Finance admin Team

Tel: 01495 722333
Email: admin@valleysfinance.ltd.uk
(lines are open 8:30am-4.30pm Monday to Friday)

We understand that in some cases it may be beneficial for our customers to gain professional support to help manage the challenges that they face.

We have created a list of organisations providing specialist help, to make it easier for you to get the support you need.

Please view the list below to access contact details and links for a range of professional support organisations, and remember to speak to us as early as possible about your situation. We will always try to help.

Please view the list below to access contact details and links for a range of professional support organisations, and remember to speak to us as early as possible about your situation. We will always try to help.

Contact Information

Money Helper (formally Money Advice Service)

Money advice on a wide range of subjects

Email: https://www.moneyhelper.org.uk/

Tel: 0800 138 7777

National Debt Line

Free independent debt advice

Website: https://nationaldebtline.org

Tel: 0808 808 4000

Step Change

Debt Charity providing free independent advice

Website: https://www.stepchange.org/

Tel: 0800 138 1111

The Money Charity

UK financial capability charity

Website: https://themoneycharity.org.uk/

Tel: 0207 062 8933

Citizens Advice

Independent organisation providing advice on debt, benefits, employment and housing

Website: https://www.citizensadvice.org.uk/

Tel: (England) – 0800 144 8848

Tel: (Wales) – 0800 702 2020