Customer Support
We appreciate that life changes can impact our customers circumstances in various ways. Our relationship with our customers helps us to identify and understand the pressures and issues some customers may face.
If you have any particular needs which you want to make us aware of, please let us know.
If your circumstances have changed and you are worried that you won’t be able to keep up with your loan payments now or in the future please contact your collector or the Valleys Finance admin Team
Tel: 01495 722333
Email: admin@valleysfinance.ltd.uk
(lines are open 8:30am-4.30pm Monday to Friday)
We understand that in some cases it may be beneficial for our customers to gain professional support to help manage the challenges that they face.
We have created a list of organisations providing specialist help, to make it easier for you to get the support you need.
Please view the list below to access contact details and links for a range of professional support organisations, and remember to speak to us as early as possible about your situation. We will always try to help.
Please view the list below to access contact details and links for a range of professional support organisations, and remember to speak to us as early as possible about your situation. We will always try to help.
Contact Information
Money Helper (formally Money Advice Service)
Money advice on a wide range of subjects
Email: https://www.moneyhelper.org.uk/
Tel: 0800 138 7777
National Debt Line
Free independent debt advice
Website: https://nationaldebtline.org
Tel: 0808 808 4000
Step Change
Debt Charity providing free independent advice
Website: https://www.stepchange.org/
Tel: 0800 138 1111
The Money Charity
UK financial capability charity
Website: https://themoneycharity.org.uk/
Tel: 0207 062 8933
Citizens Advice
Independent organisation providing advice on debt, benefits, employment and housing
Website: https://www.citizensadvice.org.uk/
Tel: (England) – 0800 144 8848
Tel: (Wales) – 0800 702 2020
CALM
Campaign Against Living Miserably
Free, confidential support and advice for anyone aged 15+
Website: https://www.thecalmzone.net/
Tel: 0800 58 58 58
Webchat and Social Media links available via the above website.
Cruse Bereavement Support
Website: https://www.cruse.org.uk/
Tel: 0808 808 1677
Social Media links available via the above website.
Samaritans
Website: https://www.samaritans.org/
Tel: 116 123
Webchat and Social Media links available via the above website.
Royal National Institute for Deaf People
Royal National Institute for Blind People
Website: https://www.rnib.org.uk/
Tel: 0305 123 9999
Mencap
Website: https://www.mencap.org.uk/
Tel: 020 7454 0454
Social Media links available via the above website.
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